Refund Policy

Refund Policy

  • Effective Date: 27 June 2026

At PatientScale, we provide digital marketing, performance marketing, social media management, website development, WhatsApp automation, local SEO, and lead generation services. This Refund Policy explains how payments and refunds are handled.

Service Payments

All payments made to PatientScale are for professional services, planning, strategy, setup, execution, campaign management, design, development, and consultation work.

Once work has started, the service fee is generally non-refundable.

No Guarantee of Fixed Results

Marketing results may vary based on ad budget, competition, location, offer, audience response, client approvals, follow-up process, and platform policies.

PatientScale does not guarantee fixed leads, appointments, sales, revenue, or profit.

Refund Eligibility

A refund may be considered only if:

  • The payment was made by mistake.
  • The service has not started yet.
  • No strategy, setup, creative work, campaign work, or development work has been initiated.
  • PatientScale is unable to start the agreed service due to internal reasons.

Non-Refundable Cases

Refunds will not be provided if:

  • Work has already started.
  • Campaigns, creatives, website work, strategy, or setup have been initiated.
  • The client delays approvals, content, access, or feedback.
  • Ad accounts, third-party platforms, or policies affect campaign performance.
  • The client is not satisfied only because expected leads or sales were not achieved.
  • Third-party payments such as hosting, domain, plugins, tools, software, ad spend, or platform charges have already been paid.

Ad Spend

Ad spend paid to platforms such as Google, Meta, or any third-party advertising platform is not controlled by PatientScale and is non-refundable by PatientScale.

Cancellation

Clients may cancel ongoing monthly services by informing us in writing before the next billing cycle. Any work already completed or started will be chargeable.

Refund Process

Approved refunds, if any, will be processed within 7–10 working days through the original payment method or any other agreed method.

Contact Us

For refund-related questions, contact us at:

PatientScale
Website: patientscale.in
Email: info@patientscale.in
Phone: +91-XXXXXXXXXX
Location: Gurugram, Haryana, India